Terms of service

Terms & Conditions

Welcome to Havven. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

1. About Us

Havven is an online retail store offering a curated selection of home & kitchen products, tech accessories, beauty products, car accessories, and other consumer goods. Orders are fulfilled through our trusted fulfillment partner based in the United Arab Emirates.

2. Eligibility

By placing an order, you confirm that you are at least 18 years of age or are using this website under the supervision of a parent or legal guardian.

3. Products & Availability

We strive to ensure that all product descriptions, images, and prices are accurate. However:

  • Product colors may vary slightly due to screen settings.

  • Product availability is subject to stock.

  • We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

We reserve the right to change prices at any time without prior notice. The price charged will be the one displayed at the time your order is placed.

5. Order Acceptance

After you place an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Pricing or technical errors

  • Payment verification issues

  • Suspected fraudulent activity

  • Incorrect customer information

6. Payment

We accept the payment methods displayed during checkout.

Orders are processed only after successful payment confirmation or successful order verification for Cash on Delivery (where available).

7. Shipping & Delivery

Delivery times are estimates and may vary depending on:

  • Customer location

  • Courier operations

  • Weather conditions

  • Public holidays

  • Unexpected logistical delays

We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

8. Cash on Delivery (COD)

For COD orders:

  • Customers must provide accurate contact details.

  • Our delivery partners may contact customers before delivery.

  • Repeated refusal of COD orders may result in future order restrictions.

9. Replacement Policy

If you receive a product that is damaged, defective, faulty, or incorrect, you may request a replacement in accordance with our Replacement Policy.

Claims must be submitted within the specified time period and supported with clear photos or videos.

10. Refund Policy

We do not offer refunds for completed purchases unless required by applicable law.

Eligible product issues are resolved through replacement in accordance with our Replacement Policy.

11. Order Cancellation

Orders may only be cancelled before they have been processed for shipment.

Once an order has been dispatched, cancellation may no longer be possible.

12. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information.

  • Ensure someone is available to receive the order.

  • Use products according to the manufacturer's instructions.

We are not responsible for delivery failures caused by incorrect addresses or inaccurate customer information.

13. Intellectual Property

All website content, including logos, text, graphics, product images, designs, and branding, is the property of Havven or its licensors and may not be copied, reproduced, or distributed without written permission.

14. Limitation of Liability

To the maximum extent permitted by law, Havven shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order.

15. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the United Arab Emirates.

17. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: aafaqahmad7771@gmail.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)