Shipping policy

Shipping Policy

Thank you for shopping with Havven. We are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional periods or high-demand seasons, processing times may be slightly longer.

Shipping Locations

We currently ship across the United Arab Emirates (UAE).

At this time, we do not offer international shipping.

Delivery Time

Estimated delivery times are:

  • Dubai, Abu Dhabi & Sharjah: 1–3 business days

  • Other Emirates: 2–5 business days

Please note that these are estimated delivery times and may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) are displayed during checkout before your order is confirmed.

We may offer free shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

Cash on Delivery is available in most areas of the UAE.

Please ensure someone is available at the delivery address to receive and pay for the order.

Repeated refusal of COD orders may result in restrictions on future purchases.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking details, where available.

Delivery Delays

While we work closely with our fulfillment and courier partners to ensure timely delivery, occasional delays may occur due to:

  • Public holidays

  • Weather conditions

  • High order volumes

  • Courier operational issues

  • Incorrect or incomplete delivery information

We appreciate your patience and understanding in such situations.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, additional shipping charges may apply, or delivery may not be possible.

Failed Delivery Attempts

If delivery cannot be completed due to the customer's unavailability or refusal to accept the order, the shipment may be returned.

Repeated failed deliveries or refused Cash on Delivery orders may result in future order restrictions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery.

Include:

  • Your order number

  • Clear photos or a video showing the issue

Eligible claims will be handled in accordance with our Replacement Policy.

Contact Us

If you have any questions regarding shipping, please contact us:

Email:aafaqahmad7771@gmail.com