Refund & Replacement Policy

Effective Date: [Insert Date]

At Havven, customer satisfaction is our priority. If you receive a product that is incorrect, damaged, defective, or faulty, we are happy to arrange a replacement in accordance with our supplier's policy.

Replacement Eligibility

You are eligible for a replacement if:

• You received the wrong product.

• The product arrived damaged or broken.

• The product has a manufacturing defect.

• The product is faulty upon arrival.

Reporting Time

• All replacement requests must be submitted within 30 days of delivery.

• Requests submitted within 7 days of delivery are processed free of charge.

• Requests after 7 days and up to 30 days may be subject to applicable handling or shipping charges.

How to Request a Replacement

To request a replacement, please contact our support team with:

• Your order number.

• A clear video showing the issue with the product.

• Photos (if requested).

Our team will review your request and provide the next steps.

Replacement Process

Depending on the case, one of the following may apply:

• You may be asked to return the product in its original packaging with all accessories. Once received and inspected, your replacement will be shipped.

• In certain cases, a courier pickup and replacement may be arranged directly.

Non-Eligible Cases

Replacement requests will not be accepted for:

• Change of mind.

• Ordering the wrong product.

• Normal wear and tear.

• Damage caused by misuse, improper handling, or unauthorized repairs.

Refund Policy

As our products are fulfilled through our logistics partner, we do not offer refunds. Eligible issues are resolved through product replacement only.

Contact Us

If you have any questions or need assistance, please contact our customer support team:

Email: aafaqahmad7771@gmail.com